Panoramic Tour of Rome by Bus from Civitavecchia

On the way to Rome, we were asked if we wanted to rent ear phones at 10 Euros each. We had 3 in our group. As we were suppose to get on/off the bus at numerous locations, we thought that by being near the leader we would hear things. Her voice was so soft that she was hard to hear standing next to her. We missed 99% of was she said. Others with the ear phones could not hear much either. It was a national holiday so we could not get near the Vatican and other places we were looking forward to seeing. The bus could not get into locations, so we walked for a solid 6 hours. We were suppose to have 2 1 hour free times at sites but only got 30 minutes to eat and see the Trevi fountain because we had to walk everywhere. The national holiday had been planned long in advance and this tour should have been forthcoming with this information. I would have cancelled the tour if I knew what we had in store. My son has tremendous neuropathy pain in feet and legs and I booked this excursion thinking that there would be more opportunities to sit and rest. We were stuck walking. There were many other people who were in pain, tired, angry and disgusted. One woman's foot was bleeding. We were stuck walking because we did not know how to find the bus for the trip back to port. The guide walked very, very fast which was hard for many in the group. She did her best. We all should have been given free ear sets upfront as she was impossible to hear with 50+ people trailing her. Evidently, there was suppose to be another person following in rear but she left. I have taken many, many excursions during my life of travel and this was hands down the worst one. You should refund the money I paid for the 3 of us!!! I have never written a negative review in my life but this was the worst experience ever. We could not visit many of the sites, no free time, learned nothing of the history of Rome because we could not hear a word she spoke, hot, miserable, and painful walking. This was the excursion from HELL. Due to national holiday, the company should have given us a true description of this excursion and let the people decide to proceed or cancel.