Private Arrival Transfer: Melbourne Airports to Hotel

Driver late had to be chased up by another driver Car was well presented but overall expensive with poor punctuality

Driver was not waiting for us. Was chased up by another company's driver who helped us. Car was nice but the package overall was expensive and late

Very comfortable service and the driver was able to provide some good information about Australia and Melbourne - we had a great chat. Only one item to improve - throughout the booking, it was clear the driver was to meet me outside of arrivals with a card with my name on it. That did not happen. The driver sent me a text (SMS) message asking for a reply once I cleared customs. I was not expecting that and after a long flight, was tired and did not have my phone on. I eventually called the company (international phone number was provided thank goodness), then noticed the SMS message, and all was sorted out quickly. However, it is important that information within the booking reflects what actually needs to happen on arrival to avoid confusion in the future. Had I been expecting a text message, I would have turned my phone on right away. However, it all ended well and I got to my hotel quickly.

Epected the driver to be waiting outside arrivals with our name on a board , There many drivers with name boards. Had then to find number to ring. Mobile was out of battery so had to use pay phone. Lucky I had Australian coins. They said he had sent a text to phone him when w arrive, mumbled something about cost of parking. Eventually drive arrived after about half an hour wait. Very disappointed not the way to start our visit to Australia after a long flight from Hong Kong. The driver somehow implied it was our fault.

Plane delayed 12 hours rerouting changed flights so that group of 9 arrived at 2 different times. Made 1 phone call. Driver was there waiting for both groups!

Our travel plans were disrupted by snow at home and we arrived two days later than expected. The company honoured our booking and th driver was waiting fo us. Although we had only booked for two, the company said it was okay for our daughter to meet us and she came back in the car with us. A great way to start our holiday.

Met promptly at the airport despite the late hour. Major road works disrupted our travel to the hotel but Faysal found a way through. He was extremely polite and professional. Would use the service again.

Excellent service, driver was waiting at the airport for us (even though our plane was 20mins early). Extremely polite, car was immaculate. No complaints

We had been on a tour for 3 weeks and were very tired. It was wonderful to get off the plane and have our driver waiting for us and to take us directly to our hotel. This was just a layover to catch our next plane home in the morning. He was there the next morning on time and got us to the airport with no problems.

Friendly and welcoming driver. Smooth and comfortable journey to our hotel after a long flight