Sunrise Sonoran Desert Hot Air Balloon Ride from Phoenix

The actual experience of being in a hot air balloon was thrilling. I would not trade that for the world. The pilot is the one that made the experience horrendous. He made the flight about a political rant. Then at the end when everything was over, demanded more money. The pilot threatened to beat me up and take my money. All over a fee that is hidden in the fine print. You have to pay per pound over 220 then demand gratuity on top of that.

the cancelation The operator phoned at 5:45 AM to tell me the winds were too high so the flight was not going to happen

The experience of ballooning at sunrise was amazing! The pilot, unfortunately, was unprofessional & rude. He was demeaning to those customers who asked questions and bad mouthing his crew. Also unhelpful with loading & unloading passengers in and out of the transportation van and balloon basket.

It was our first time in a balloon and we really enjoyed the experience. The team did a great job. We had a lot of time up in the air due to winds being unusual. . .nice treat for us.

Shane was an AMAZING pilot! Daniel and Rick were his helpers they were great also! Shane is a comedian also because he had us laughing a bunch but that was the most amazing balloon ride so smooth, very safe, and the landing was perfect! I would definitely recommend Shane with Aeroangelic balloons!

Oh my a little nervous at first but once you're off the ground and rising up looking over at your view you forget about everything. Amazing

Disaster....Very unprofessional....Never seen a business like this. Ruined one precious day of our vacation. We called one day earlier to confirm our balloon ride. Woke up at 3AM on Aug 3, 2021. Checked out early. Drove about an hour to get to the meeting place. We were suppose to leave from the meeting place at 5AM for the sunrise balloon ride. We waited along with 6 other customers....and waited....and waited until we watched the sunrise over Lowe's building. No one contacted from the operators. We all tried calling the number provided. It went to a voicemail. We did leave messages. I Contacted the operator through the Viator website and emailed them a message. Eventually we all decided to leave after 6AM. I was contacted later in the day by someone via text message to apologize about the mishap. The person who was supposed to pick up apparently had a flat tire. I don't buy that excuse. Is there only 1 person in the whole operation.... the transport guy and the pilot and check-in guy. No one had the courtesy to notify the customers what happened. Pathetic. Just unprofessional. They did refund the money though. Although I was expecting they will give us a free or discounted coupon for a future ride...or try to adjust us within next few days if possible. Nothing of the sort. No discussion to see how they can remedy our ordeal. Just very upset and angry over the whole thing.

We had a great time and felt very safe with Aerogelic. The police in the area apparently don’t like balloons and chased the 8-10 that flew that morning trying to write tickets as each one landed. It actually was pretty entertaining and made our ride last a little longer. We would book again with them.

Horrible experience. When my group arrived at 4:20 AM, the balloon operator told us there was no room for our group of 4. Even though we had a paid reservation, they sold our spaces to other people, who probably had better connections with them. This ruin'ed the highlight of our trip to Arizona.

Worth every penny! It feels like being a spot on a very hot bubble. Such an unusual feeling. Bring water and protection for the heat of the gas tanks.