Private Tour: Breathtaking Views of Rome

Booked a tour with an English speaking driver said to include light refreshments and a set itinerary including all necessary tickets. The driver did not speak English. There were no light refreshments offered. The itinerary was not followed. I tried to end the useless tour early but the driver did not understand English well enough to understand that we wanted to stop. When I complained to Viatour they did not care. Automatic response was no refund was possible. After several further complaints I got a few euros back but overall this was a complete waste of time. Viatour actually claimed that tour sites were closed so they just took my money and sent us off on a snipe hunt without even telling us that they thought the tour itinerary couldn’t be completed.